FAQ

 

Returns

If the fabric you received directly from us, (excludes sale and discounted purchases all discounted sales are final sales) is not what you expected please feel free to contact us within 14 days of receipt for exchange. This  only includes all pieces purchased directly through us, verifiable by our records.

We are not responsible for lost, damaged or misdirected items. Unfortunately, once items have been shipped they are out of our control. Please remember that items shipped to a destination outside of Canada via airmail may to several weeks.

Canada Post Shipping Estimates For Holiday Mailings

bear in mind Canada Post has no control on other country's postal systems or customs clearing so it may be longer.

DESTINATION BY AIR †
(from all locations in Canada )
Letters, Cards, & Parcels†
BY SURFACE
(from all locations in Canada)
Small Packages & Parcels
Africa Nov. 26 Oct. 12
Asia Dec. 3 Oct. 19
Australia Dec. 3 Oct. 19
Caribbean Dec. 3 Oct. 26
Central/South America Nov. 26 Oct. 19
Europe Dec. 3 Oct. 26
Middle East Dec. 3 Oct. 12
New Zealand Dec. 3 Oct. 12
U.S.A. Dec. 10 Nov. 23

 

1. The fabric I received doesn't look like the swatch on the website.

There are many factors which affect the appearance of the fabric including monitor and dye-lot differences ,water conditions, type and count of fabric and the artistic licence of the textile artist. Thus you are guaranteed an absloutely unique piece of fabric. We intentionally create each piece to be unique. You will NEVER receive 2 pieces that look exactly the same. Please remember that the pictures on the site are for colour reference only and that each piece is handpainted using 3-10 colours so patterning will be moderately to extremely unique on each piece..

 

 

2. Why does it take 10-14 business days for you to process orders, when other fabric suppliers ship much faster and what do you consider to be business days?

Because we use several different methods including airbrushing, handpainting, low-immersion, high immersion and several others, rather than limiting ourselves to only one method, each piece must be processed at the time of order. Several of our methods require the fabric to be laid flat on the dyeing table and must be cured for many hours before washing. Also, the large volume of orders that we process require many hours of production. Business days are calculated starting with the next full day after receipt of payment. Business days are Monday-Friday exduding those days which are Canadian Holidays. Canadian Holidays for 2007 include:

2007

New Year´s Day
Monday January 1

Good Friday
Friday April 6

Victoria Day
Monday May 21

Canada Day
Monday July 2

Civic Holiday
Monday August 6

Labour Day
Monday September 3

Thanksgiving
Monday October 8

Christmas
Tuesday December 25

Boxing Day
Wednesday December 26
  

 

3. Are you fabrics washable?

Yes all of our fabrics are washable. We use either lightfast and colourfast porcion dyes, or special textile paints. Each piece is rinsed twice in cold water and washed in hot water twice with Synthrapol soap to help prevent bleeding. Sometimes dye molecules remain trapped after this process, so rinsing the fabric in cold water before stitching is recommended if you plan on washing the finished piece.

 

4. Do you have swatch books of your fabrics?

No the unique patterning and painting techniques that we use do not translate to smaller pieces of fabric. Many of our colours are airbrushed or painted onto the fabric and require more than a small swatch area for the  complex pattern and layering of colour to  be visable. Less complicated patterning/colouring, such as those attained through immersion dyeing are more conducive to swatches..

5 Are You Fabrics Light and Colourfast

Yes and no... All the fabrics are washed several times in Synthrapol to remove excess dye, but some loose dye may remain trapped between the fibres. The fabric is also cured for a minimum of 4 hours per cut to ensure that it is properly adhered to the fabric to improve lightfastness. Information about the dye from the dye manufacturer states...Porcion MX is a cold water fibre reactive dye. Excellent for immersion, direct application, microwave and many other techniques. The dyes produce very brilliant colours that are both light fast and wash fast to all natural fibres..Natural fibre is the key element to both light and colourfastness. Jubilee and, aida all of the linens are natural fibres, while lugana, jazlyn and all of the opalescents/metallic contain man-made fibres that may resists proper dye application. Be advised that any of these fabrics may not be completely light or colourfast, due to the manmade content. Fading of the fabric may result if subjected to direct sunlight or from contact with plastic bags or frames and hoops. Although fading is rate, it does happen, so be cautious with handling when using any of the fabrics containing manmade content.

 Worldwide Shipping Rates (Includes Canada)
Pricing in CA $ (shipping based on totals before discounts)
              Shipping will be 10 % of the value of the order up to $100 over $100 it will be 15% of the value of the order. This is accurate for the cost based on weight and size of larger orders.

Shops that carry Sugar Maple Fabrics

1-2-3 Stitch!

ABC Stitch Therapy
151 ROUTE 10
GRANTHAM, NH, 03753
Phone: 1-877-863-9111

All in Stitches
7827 E. Broadway Blvd.
Tucson AZ 85710
520-733-3850

Angels N Stitches
1744 Feedham Ave
Kelowna, BC V1P1L3

Art- Sipjasu Inc.
Souel Korea

Ateljee Digitalis
Finland

Avid Stitcher

Because You Count
164 Collishaw St
Moncton, NB Canada
1-506-856-8282

Beulah's Cross Stitch & Etc.
166 Shiloh Rd
Statesville,N.C.28677

Boutique Jenni-Mar -
142 St. Charles Avenue
Dorion, Quebec
J7V 2K8
450-424-4110

Come una Volta
Via Giovanni XXIII nr. 30
46030 Virgilio (Mantova)
Italy

Cathy's Craft Supplies
14 Bayside Drive
Saint John, NB
E2J 1A2 Canada

Celtic Rose Needlecraft
Unit 15 Clocktower Business Centre
Works Road
Hollingwood
Chesterfield
Derbyshire
S43 2PE UK
Tel: 01246 281217

 

Cottage Quilting
400 Fulford Ganges Road
Salt Spring Island B.C.
Canada

Cotton Candy Crafts and Quilts
#13 11500 100 St. Grand Prairie,
AB T3V 4C2 780-532-2202

Country Cottage Framing & Needleart
422 Wilkerson Road
Adolphus, KY 42120
(270) 622-5347

The Craft Connection
12413-115 Ave
Edmonton AB T5M 2Z9

Cross Stitch Haven
9210 S. Western #A8
Oklahoma City, OK 73139
405-691-0122
toll free 866-974-2836

Cross Stitch Unlimited
2663 Nottingham Way
Trenton, NJ 08619

CrossedCrafts.com
A Arca
Edifício Avis, Loja F
Largo 14 de Agosto de 1385
2440-029 Batalha Portugal

Debby's Craft Closet
1823 Paradise Street
Escondido, CA 92026
DebbysCraftCloset@cox.net

Froggy Stitcher

Gittas Charted Petite Point
271 Lakeshore Road East
Mississauga, Ontario
Canada, L5G 1G3 A.D.

Hearthside Craftworks

House of Stiches
1700 Lincoln Way Place Ste. 4
LaPorte IN 46350

Jayne's Attic Website
83, Leander Ave
Stakeford Northumberlan
NE62 5BG

Joyce Hancock's Teaching and Sewing Studio
1396 Winchester Rd.
Oshawa, Ontario

La Cigale Brodeuse
7161 Beaubien Est
Anjou (QC)
H1M 2Y2
514-355-3883

Lasting Impressions Cross Stitch Gallery
3438 East Lake Road, Ste. 6&7
Palm Harbour, FL

LA VALSE DES POINTS
1850 La Grande Rue
Hameau Le Parlement
76790 Les Loges
Haute-Normandie
France

Lasting Image Custom Framing & Cross Stitch
708 B 10th St.
Brandon, Manitoba
R7A 4G8
204-727-1777

Lekker Threads

Le Soleil et la Lune
Av Grand Peine 85
B1428 Lillois - Belgique

 

Mani Di Donna
Via Pietro Geordani 22 - I-00145
ROMA Italy

 

Needlecraft Gallery & Frames Inc.
2160 - 109 Street
Edmonton, AB T6J 7C1

Needlepoint Ivy
101 West Venice Ave Ste. 1
Venice, FL 34285 USA
941-488-1031

 

Only One Ewe Needleworks
103 N County Road 300 W
Greencastle, IN 46135-7894

Peppermint Stitches

Quiliting B & More and The Stitching Shop
163 Queen St.
Charlottetown
P.E.I C1A 7J8 Canada

Sally Stitch
Dae-Bang Han-Yang
Apt 102-1206
Jang-Sung Dong
Po-Hang City 791-250
South Korea

Seams Easy - Chris Warne
10003 - 102 Ave. Box 6303
Peace River, AB. 780-624-2750

 

Still Waters

Stitch N' Frame
4220 Bluffton Rd
Fort Wayne, IN 46809 USA

Stitchn and Stuff

The Stitchery Mart Cross Stitch Supplies and Classes
125 Rebecca Drive
Hillsborough, NC 27278
919-732-8301

Stitches in Heaven

Stitching Bits and Bobs
 211 E Bannister St Ste A9
Plainwell MI 49080-1372
269-685-9418

Stitching Corner by NyGaBe
Box 1065
Cochrane, Alberta
T4C 1B1
403-932-3390

Stychen tyme
402 Patricia Street
Jasper Alberta T0E 1E0

Threadneedle Street
485 Front Street North, Suite B
Issaquah, WA 98027

Traditional Stitches
261051 Bearspaw Road N.W.
Calgary, Alberta
T3R 1H6 Canada
Toll free: 1-866-208-9650

Where Victoria's Angels Stitch
658 Allwood Road
Clifton, N.J. 07012

 

Wimble Bees
Unit C Western Ave

Matrix Park

Chorley

PR7 7NB

England

 

Xstitch Plus
72 Thornhill Cres.
Chatham, ON N7L 4M3
(519) 354-0155
1-877-736-8312


titaniadreams.com


The Froggy Stitcher

 

Needlepoint Ivy
101 West Venice Ave
Ste. 1
Venice, FL
34285 USA
941-488-1031

Only One Ewe Needleworks
103 N County Road 300 NW
Greencastle, IN 46135-7894

 

The Craft Connection
12413-115 Ave
Edmonton AB
T5M 2Z9

 

Nina's Needleworkes



Stitcher's Treasures

Needlecraft World
4151 West Vine St
Kissimmee, FL 34741 407-933-5955



Casacenina.com

 

 Doublecross
4028 Papermill Drive
Suite 9
Knoxville, TN
37909
865-909-0613

 

82 Fairview Road
Penn
Wolverhampton
west Midlands
WV4 4TE
UK

 

 Fadenkreuz
Kardenstr
. 22
45768 Marl
GERMANY

 

Knitting Time

Centre Village Mall

1240-2nd Ave A North

Lethbridge AB

403-320-5648

Knitting Time

J.J.'s Collectibles
119 Adairland Ct.
Glasgow, KY 42141
Internet Office Hours M-F 10-6
Call or email for assistance during these hours!
(270) 651-3630
(888) 651-3630 (Toll Free)
jjs@scrtc.com

JJ's Collectibles

 

 Always in Stitches
3828 Northlake Blvd.
Palm Beach Gardens, FL  33403
561-804-7800
email@alwaysinstitches.com
www.alwaysinstitches.com

 

Daisy Stitches

 

The Frame Corner

17012 90th Ave

Edmonton, AB

1-780-487-7620

 

Hands on Hobbies

  Sew and So - Counted cross stitch kits and charts 


Wholesale inquires from shops  welcome!

Sugar Maple Fabrics
   668 Basswood St.
Waterloo, ON
N2V 2L1
       Canada

Email Us

 

 

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© 2001 Sugar Maple Fabrics
Sugar Maple Fabrics, SMF, Treat of the Month (TOTM), Candy Floss and all information found on this website are the property of Sugar Maple Fabrics none of which my be copied in whole or in part without the express written permission of SMF.
All Rights Reserved.