Returns

If the fabric you received directly from us, (excludes sale and discounted purchases all discounted sales are final sales) is not what you expected please feel free to contact us within 14 days of receipt for exchange. This  only includes all pieces purchased directly through us, verifiable by our records.

We are not responsible for lost, damaged or misdirected items. Unfortunately, once items have been shipped they are out of our control. Please remember that items shipped to a destination outside of Canada via airmail may to several weeks.

Canada Post Shipping Estimates For Holiday Mailings

bear in mind Canada Post has no control on other country's postal systems or customs clearing so it may be longer.

DESTINATION	BY AIR † (from all locations in Canada ) Letters, Cards, & Parcels†	BY SURFACE (from all locations in Canada) Small Packages & Parcels
Africa	Nov. 26	Oct. 12
Asia	Dec. 3	Oct. 19
Australia	Dec. 3	Oct. 19
Caribbean	Dec. 3	Oct. 26
Central/South America	Nov. 26	Oct. 19
Europe	Dec. 3	Oct. 26
Middle East	Dec. 3	Oct. 12
New Zealand	Dec. 3	Oct. 12
U.S.A.	Dec. 10	Nov. 23

 

1. The fabric I received doesn't look like the swatch on the website.

There are many factors which affect the appearance of the fabric including monitor and dye-lot differences ,water conditions, type and count of fabric and the artistic licence of the textile artist. Thus you are guaranteed an absloutely unique piece of fabric. We intentionally create each piece to be unique. You will NEVER receive 2 pieces that look exactly the same. Please remember that the pictures on the site are for colour reference only and that each piece is handpainted using 3-10 colours so patterning will be moderately to extremely unique on each piece..

 

 

2. Why does it take 10-14 business days for you to process orders, when other fabric suppliers ship much faster and what do you consider to be business days?

Because we use several different methods including airbrushing, handpainting, low-immersion, high immersion and several others, rather than limiting ourselves to only one method, each piece must be processed at the time of order. Several of our methods require the fabric to be laid flat on the dyeing table and must be cured for many hours before washing. Also, the large volume of orders that we process require many hours of production. Business days are calculated starting with the next full day after receipt of payment. Business days are Monday-Friday exduding those days which are Canadian Holidays. Canadian Holidays for 2007 include:

2007

New Year´s Day
Monday January 1

Good Friday
Friday April 6

Victoria Day
Monday May 21

Canada Day
Monday July 2

Civic Holiday
Monday August 6

Labour Day
Monday September 3

Thanksgiving
Monday October 8

Christmas
Tuesday December 25

Boxing Day
Wednesday December 26   

 

3. Are you fabrics washable?

Yes all of our fabrics are washable. We use either lightfast and colourfast porcion dyes, or special textile paints. Each piece is rinsed twice in cold water and washed in hot water twice with Synthrapol soap to help prevent bleeding. Sometimes dye molecules remain trapped after this process, so rinsing the fabric in cold water before stitching is recommended if you plan on washing the finished piece.

 

4. Do you have swatch books of your fabrics?

No the unique patterning and painting techniques that we use do not translate to smaller pieces of fabric. Many of our colours are airbrushed or painted onto the fabric and require more than a small swatch area for the  complex pattern and layering of colour to  be visable. Less complicated patterning/colouring, such as those attained through immersion dyeing are more conducive to swatches..

5 Are You Fabrics Light and Colourfast

Yes and no... All the fabrics are washed several times in Synthrapol to remove excess dye, but some loose dye may remain trapped between the fibres. The fabric is also cured for a minimum of 4 hours per cut to ensure that it is properly adhered to the fabric to improve lightfastness. Information about the dye from the dye manufacturer states...Porcion MX is a cold water fibre reactive dye. Excellent for immersion, direct application, microwave and many other techniques. The dyes produce very brilliant colours that are both light fast and wash fast to all natural fibres..Natural fibre is the key element to both light and colourfastness. Jubilee and, aida all of the linens are natural fibres, while lugana, jazlyn and all of the opalescents/metallic contain man-made fibres that may resists proper dye application. Be advised that any of these fabrics may not be completely light or colourfast, due to the manmade content. Fading of the fabric may result if subjected to direct sunlight or from contact with plastic bags or frames and hoops. Although fading is rate, it does happen, so be cautious with handling when using any of the fabrics containing manmade content.

 Worldwide Shipping Rates (Includes Canada)
Pricing in CA $ (shipping based on totals before discounts)
              Shipping will be 10 % of the value of the order up to $100 over $100 it will be 15% of the value of the order. This is accurate for the cost based on weight and size of larger orders.

Shops that carry Sugar Maple Fabrics

1-2-3 Stitch!

ABC Stitch Therapy
151 ROUTE 10
GRANTHAM, NH, 03753
Phone: 1-877-863-9111

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Wholesale inquires from shops  welcome!